--- title: "FAQ — Questions About ETOS Pest Control" description: "Frequently asked questions about ETOS pest control: service types, material safety for families and pets, free surveys, treatment duration, and coverage areas." source_url: https://etos.id/en/faq/ language: en --- # FAQ — Questions About ETOS Pest Control Help # Frequently Asked Questions Answers to common questions about ETOS pest control services — from service types and material safety to scheduling and coverage areas. FAQ ## Frequently asked questions Can't find your answer? Contact our Customer Care at (021) 560 6688 or customercare@etos.co.id. What pest control services does ETOS offer? ETOS handles rodent, termite, crawling insect (cockroach, ant), flying insect (mosquito, fly), mite and bed bug control, warehouse and container fumigation, and disinfectant spraying for residential, commercial, and industrial clients. Are the materials used safe for families and pets? Yes. We use officially registered materials with targeted methods and safe placement, following Integrated Pest Management (IPM) principles and measured safety procedures for occupants, children, and pets. How do I request a free site survey? Contact our Customer Care at (021) 560 6688, WhatsApp 0819 5606 688, or email customercare@etos.co.id. Our team will schedule a free site survey and recommend the right treatment. How long does pest treatment take? Duration depends on the pest type and area size. Our team surveys first to set the right method and schedule; a drop in pest activity is usually visible within the first 1–2 weeks. Does ETOS serve companies with audit requirements? Yes. Our commercial and industrial programs provide mapped control points, scheduled visits, and documented reports ready for food audits, certification, and facility management. Which cities does ETOS cover? ETOS has a branch network across major Indonesian cities — including Jakarta, Bandung, Semarang, Yogyakarta, Surabaya, Bali, Medan, Palembang, Makassar, and more. See the Branch page for the full list and your area's contact. --- Other languages: [id](https://etos.id/id/faq.md)